Woozie Terms and Conditions
Order Minimums: Our overall minimum order and reorder is $110.00 and can be mixed across our product lines.
New Accounts: In order to set up a new account, we will need your resale certificate number and all relevant contact and shipping information. If you wish to apply for credit, a credit application must be completed. If your company has a pre-printed Credit Application, please make sure it includes the following information: principal name(s), phone number(s), fax number, social security number(s), bank references, three trade references, and all relevant contact information. IMPORTANT: The Credit Application must be signed by the business principal(s).
Terms: Our standard terms require that all initial orders must be paid by Visa, MasterCard, Discover, or American Express. For credit card orders, customer must provide the validation code on the back of the credit card. If you would like to apply for credit for reorders, please submit a credit application and allow up to four weeks for credit approval. If approved for credit, our standard terms are Net 30 days. Woozie reserves the right to apply a 1.5% monthly finance charge to any past due accounts. A $35.00 charge will be assessed for all returned checks. C.O.D. shipments are not permitted.
Shipment: Standard delivery is ten business days after receipt of order for in stock items. Freight is billed with your order. FOB Raleigh, NC. Standard shipping is via FedEx ground unless otherwise specified by customer.
Rush Orders: Please call for shipping date and applicable fees.
Shortages and Damages: Please inspect all goods on receipt. All claims for damages and shortages must be reported to Woozie within 7 days of receipt of goods.
Returns: All return request must be made within 7 days of receipt of goods. Returns must be authorized by the Woozie customer returns department and are subject to a 15% restocking fee. A return authorization number (R/A) will be provided by Woozie and must be referenced on all returned items. All returns must be in good, resalable condition. Returns are not accepted on custom orders unless the item is damaged.
Cancellations: All cancellations must be made in writing, by e-mail, or by fax fifteen days prior to the ship date.
Custom Printing: Minimum required for Custom Woozie is 48 pieces. Minimum required for Custom Woozie Bottle Bag is 36 pieces. Woozie colors can be mixed. One time only set up charge is $35.00 per design. Standard ink choices are white, black and cream. Custom ink color is an additional $25.00. All artwork should be black and white and should be submitted via email or disc. The following formats are suggested: jpeg, pdf, eps, ai, or tiff. Once art has been approved by the customer, shipping of custom orders will be five to seven business days after approval. All custom orders are final and must be prepaid.
Pricing: Prices are subject to change without notice.